Ms Caroleena Janefer
Assistant Professor of Commerce, St Aloysius College (Autonomous), Mangaluru 575003
Email Id: janefer_caroleena@rediffmail.com

Educational Qualification
M.Com from Mangalore University (2009)

Research
1. Area of Research presently engaged in: Pursuing PhD in Mangaluru university title “Protection of Customer in Banking Sector in the Era of Globalisation- A Study in Coastal District of Karnataka State”
2. Major/Minor Research Project:
Title: “large Retail Malls in Mangalore-A Study on Consumer Behaviour” funded by UGC in 2013 and completed in 2015.

Research Publications
1. “Customer Perception towards Shopping Mall in Mangalore City Area”‖ in International Journal of Recent and Innovation Trends. Volume 3, Issue 5, May 2015, ISSN:2321- 8169, Impact factor 5-837
2. “Challenges In Retail Marketing: A Study With Reference to Organic Food in Mangalore” ‖ and Recent Trend In Fast Food Retailing In Mangalore‖ in International Journal of Management & IT, Vol 5, Issue—7, July 2015, ISSN :2249-0558 Impact factor 5.29
3. “The Quest for Quality Education through Innovative Practice‖ and ―Training Learning practices in New Generation study” in Mangalore‖ In International Journal of Management & IT, Vol 6, Issue 1, January 2016, ISSN :2249-0558, impact factor 5.29
4. “An insight into Organic Food Business Education and Employability: Challenges and New Directions, 2016, 978-93-84262-24-2.
5. In the proceedings of “Customer perception and satisfaction towards E- banking –An empirical study” International conference on green banking: perception and challenges. ISBN:978-93-86256-39-3.
6. “A Study on Customer Awareness towards Banking Service with reference to Deposit and Loan in Mangaluru City”, July 17 Volume 5 Issue 7 , International Journal on Recent and Innovation Trends in Computing and Communication (IJRITCC), ISSN: 2321-8169, PP: 520 – 522

Research Presentations in seminars
1. ‘How to face interview and workplace etiquette’ in National seminar on Soft skills and employability on 9th april2010, Besant College, Mangalore.
2. ‘How to face interview and follow work place etiquette’. National workshop on soft skills and employability on 9th April 2010.
3. “Gender issue and entrepreneurship amongst women” in National conference on role of higher education in entrepreneurship development in India on 19th and 20th January 2011 and presented paper.

Seminars/Workshops Attended
1. Attended the seminar on “Social Justice in Higher Education” organized on 9/10/2010 by Pathways Cell.
2. Attended Counseling Programme on 13 -14th September at St. Aloysius College.
3. Attended the seminar on “Research Methodology” organized at St. Aloysius College.
4. Attended “Soft Skills Development Programme” organized at St. Aloysius College.
5. Attended National seminar on “relevance of customer relationship management”
6. Attended International conference on “sustainability-success for organizational transformation” at Kristu Jayanti College on April 26 and 27, 2013.and presented paper titled “environment sustainability with a special reference to union bank”.
7. “Relationship between GDP and human development in India” in International conference on “Global Economic Turbulance And Its Implication On Indian Financial Environment” at Kristu Jayanti College on September 26 and 27, 2013.
8. Attended National level seminar on” human resource as a strategic business partner” at St Aloysius College on 1st October.
9. Attended National level seminar on” effective partnership between banks” at Besant College on 12th September.
10. “CRM in Saraswath co-operative Bank” in National level seminar on Tomorrow’s business tigers at Srinivas institute of management studies 0n 10th April 2013.
11. “Risk management in union bank” in International conference on “managing uncertainty and complexity” at Kristu Jayanti College on April 3 and 4, 2014.
12. “Work life balance among working women” in National conference on “feminine qualities and leadership” at Mangalore University College on April 22 and 23, 2014.
13. “Green banking practices” in National conference on ”technology and banking “ at Mangalore university college on January 6,7 and 8, 2015
14. ‘Social media over exposure among teenagers –A study with reference to what app usage in Mangaluru city’, in a National level seminar held on 6th April 2016 in Sri Bhuvanendra College Karkala.
15. ‘Factors Influencing Consumer Behavior towards Organics to retail sector’ in a National level seminar held on 6th April 2016 in Sri Bhuvanendra College Karkala.
16. ‘Insight into organic food’, in a National level seminar held at Mangaluru University Campus, Mangalagangothri on 29th and 30h April 2016.
17. ‘Performance of consumer dispute agencies: an overview’, in International conference held at Mangaluru University on 1, 2 and 3 Feb. 2017
18. ‘Customer perception and satisfaction towards E- banking –An empirical study.’, in international conference held at Mangaluru University on 1, 2 and 3 Feb. 2017.
19. ‘Customer protection and banking: a case study’, in international conference held at Mangaluru University on 1, 2 and 3 Feb. 2017.